Baitech

Refund & Cancellation Policy

Last updated: 10 September 2026

PT Baitech Inovasi Digital ("Baitech", "we", "us", or "our") operates baitech.id and provides digital business solutions. This policy explains how payments, cancellations, and refunds are handled for services purchased from us.

All payments are processed in Indonesian Rupiah (IDR) through our authorized payment partner.

1. Scope of Services & Payments

Baitech provides digital services — including AI Process Automation, AI Agents, system & API integration, internal tools & dashboards, website development, and mobile application development — along with related consultations.

Payments may be collected for consultations, project deposits, milestones, or agreed service fees. The specific scope, price, and payment schedule of each engagement are defined in a written agreement, quotation, or invoice between you and Baitech.

2. Eligibility for Refund

You may request a refund if:

  • A payment was made in error or duplicated.
  • The service has not yet commenced.
  • Baitech is unable to deliver the agreed service.

Refund requests must be submitted within 14 days of the payment date.

3. Non-Refundable Items

The following are generally non-refundable:

  • Work already performed and milestones already delivered.
  • Custom development or design work that has already commenced.
  • Non-refundable deposits explicitly stated in the agreement.
  • Third-party costs already incurred on your behalf (e.g., software licenses, hosting, domains).

4. Cancellation

You may cancel a service before work begins for a full refund, minus any third-party costs already incurred. If work has already begun, refunds are calculated on a pro-rata basis according to the portion of work completed.

5. How to Request a Refund

To request a refund, email us at contact@baitech.id with the following details:

  • Your full name and company.
  • Invoice or transaction reference number.
  • Date and amount of the payment.
  • Reason for the refund request.

We may request additional information to verify and process your request.

6. Refund Processing

Approved refunds are processed within 14 business days to the original payment method through our payment partner. The time for funds to appear in your account depends on your bank or payment provider.

7. Currency & Transaction Fees

Refunds are issued in Indonesian Rupiah (IDR) for the amount paid. Where applicable, payment-gateway or bank transaction fees may be non-refundable.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this policy, please contact us:

  • Email: contact@baitech.id
  • Phone: +62 812 608 608 74
  • Address: Jakarta, Indonesia